Frequently Asked Questions

Below are the most frequently asked questions.
Naturally, we remain at your disposal ( by e-mail or telephone ) for any other questions.
How do I pay for my order?
By credit card: payment is taken when you order via our secure service provider Stripe.
By bank transfer: we await your transfer before processing your order.
By PayPal: payment is taken when you order via our service provider PayPal.
When should I pay for my order?
In order to process your order as quickly as possible, it must be paid in full when ordering. Any unpaid or partially paid order cannot be processed.
What delivery method?
We work exclusively with the carrier UPS™. If you are not there when the delivery is made, the UPS driver will leave a delivery notice in your mailbox. You can then ask UPS to deliver your package on the day of your choice.
When will I receive my order?
Generally, the delivery time is 15 working days. This period may be extended if certain products are out of stock or when custom jackets are made (embroidery or CYOU™).
How do I wash my Clément clothes?
1. Wash whites and colours separately.
2. For dark colored garments, it is not necessary to wash them before use, as the colors are “fixed” during manufacturing.
3. Use detergents containing brighteners to reduce the greying effect.
How to exchange goods?
An error in size, shoe size, a bad choice of color... we undertake to exchange your order if you are not satisfied with it.
We will exchange your product only under the following conditions: that the items are neither embroidered, nor washed, nor worn (so remember to try your garment before washing it).
To do this, simply return the item(s) to us along with your delivery note within 15 days of receiving the package. The return costs remain your responsibility.
Can I return a pair of shoes?
It is important to try the shoes on a clean floor or even better on a cardboard box. Any shoe whose sole is not considered new will not be taken back or exchanged.
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